Shipping policy

Thank you for visiting and shopping with LUCY ON THE SKY. The following terms and conditions outline our Shipping Policy to ensure you have a seamless experience from checkout to delivery.

Processing Time

All orders undergo a thorough verification process, quality inspection, and careful packaging before being dispatched.

  • Dispatch Window: Orders are typically dispatched from our fulfillment center within 1–3 business days after the order is placed.

  • High Volume Periods: During holidays or peak promotional seasons, processing may take slightly longer. If there is a significant delay, we will notify you immediately via email.

Shipping & Delivery Time

Shipping time refers to the duration from when your order leaves our fulfillment center to when it arrives at your delivery address.

  • Standard Shipping: 7–15 business days

  • Expedited Shipping: 5–8 business days

Total Estimated Delivery Time:

  • Standard Delivery: 8–18 business days (Processing + Shipping)

  • Expedited Delivery: 5–10 business days (Processing + Shipping)

Please note: These timeframes are estimates and may be affected by factors beyond our control, such as customs clearance, carrier delays, or extreme weather.

Shipping Rates & Options

We offer flexible shipping options based on your order value:

  • FREE Shipping: Available on all orders of $60.00 USD and above.

  • Standard Shipping: For orders between $0.00 – $59.99 USD, a shipping fee of $10.00 USD will be applied.

  • Expedited Shipping: Available for all orders at a flat rate of $20.00 USD.

Shipping Destinations

We currently ship to the United States, Canada, Australia, and other international destinations.

  • Note: We are unable to ship to PO Boxes or international post office box addresses. All deliveries must be provided with a valid street address.

Shipment Confirmation & Tracking

Once your order has been handed over to the carrier, you will receive a Shipping Confirmation email containing your unique tracking number.

  • How to Track: You can monitor your package by clicking the “Track Package” link in the email.

  • Update Lag: Tracking information usually becomes active within 24–48 hours. During peak periods, carriers may take longer to update their systems.

  • Support: If you cannot locate your confirmation email, please contact us at info@lucyonthesky.com.

Damages & Lost Packages

LUCY ON THE SKY is not liable for products damaged or lost during transit.

  • If your order arrives damaged, please contact the shipping carrier directly to file a claim.

  • Please retain all packaging materials and the damaged items, as they are often required as evidence during the claim process.

Thank you for choosing LUCY ON THE SKY. We appreciate your support and look forward to delivering your new favorite pieces to your doorstep. 🤍