Refund policy

At LUCY ON THE SKY, we want you to love your purchase. If you are not entirely satisfied, we are here to help.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

Unworn or unused.
In its original packaging.
You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@lucyonthesky.com.

Please note: 1. Returns must be sent to the address provided by our support team after your request is accepted. 2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 3. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out to us anytime at info@lucyonthesky.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

Custom products: Special orders or personalized items.
Personal care goods: Beauty products or intimate apparel.
Hazardous materials: Flammable liquids or gases.
Final Sale: Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the eligibility criteria (unworn, with tags, and in original packaging) mentioned above.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at info@lucyonthesky.com.

Thank you for shopping with LUCY ON THE SKY!